Jane Desmond, Chief Operating Officer
Jane is the Chief Operating Officer of HCT Group, responsible for the efficiency and effectiveness of transport operations across the group.
Jane is HCT Group’s Chief Operating Officer, with over-arching responsibility for all of the transport operations of the Group, ensuring they are efficient and effective – meeting the needs of passengers, service users and contracting authorities.
Jane brings a broad range of director-level experience gained across a wide variety of industries - in roles focussed on improving services and managing change. Most recently, Jane was Customer Service Director at CityLink - a £330m courier business offering next day deliveries.
Jane also brings extensive bus industry operations experience. Jane was UK Performance Director at First, supporting Managing Directors to improve the performance of the business. This role built on direct experience as Managing Director, East and Central Scotland at First Bus.